Back Order
Certain slow moving products may require a 30% to 50% down payment to be collected upon order confirmation. These products are usually bulkier or more expensive.
Delivery
Ordered items would be delivered to you within 3~7 working days (not including weekends and public holidays) after payment is confirmed by ‘PayNow’ or Fund Transfer. We only deliver within Singapore Main Island. If we are unable to deliver the goods to you within 5 working days, we will notify you through email. If you did not receive the goods within 5 working days, please notify us through email as well.
Delivery Charge
Free delivery within SINGAPORE with minimum purchase of S$1000. Otherwise delivery charge of S$30 will be imposed.
Undeliverable Address
If you provide us with an undeliverable address, for which we are unable to deliver the goods to you, we will only refund your order after deducting the shipping costs incurred ($25).
Payment Methods
Fund Transfers via ‘PayNow’ to DMW Marketing (UEN) 52921875E or DMW Express (UEN)53219915D
Fund Transfers to DBS BANK A/C: 066-900502-4 or POSB 063-19009-8
Indent Order Confirmation
Confirmed order which includes indented products, may not be amended. A down payment of 50% is due upon order confirmation, with final payment in full before or on delivery. In the case of any cancellation, the down payment of 50% will be forfeited.
Indent Goods are non-exchangeable, returnable or refundable
Damaged Merchandise
If your goods are found to be damaged after delivery, report it to us within 48 hours (through email), and we will replace it for you.
Warranty
Manufacturer`s warranties do apply to defective merchandise.
Please contact the manufacturer for any issues regarding manufacturer`s warranty.
Bulk Order
A Bulk Order is an order of at least 25 items of the same product. Bulk Orders can receive discounts of up to 10% off the product total.
To place a Bulk Order, simply submit your request via e-mail to sales@dmwe.com
We only accept Fund Transfer Payment for the processing of Bulk Orders.
All Bulk Orders are not refundable after confirmation.
Pricing
We strive to ensure that our prices are as competitive and as accurate as possible.
If we identify a pricing inconsistency during ordering, we will notify the customer and then rectify the mistake or issue a refund.
However, due the various products listed, a small number of these products may have their prices wrongly displayed.